This hotel suits me perfectly with great amenities like fast wi-fi, friendly 24-hour reception, and a relaxing bar area. During my first stay, staff recommended a tasty food delivery service that I still remember fondly. Highly recommend!

The elegant Victorian decor impressed me. some areas needed a bit more maintenance.

great access to parks and major attractions for weekend explorers

I truly loved my stay with very comfortable beds and an inviting atmosphere. I appreciated how everything I wanted to see, including Grosvenor Park just a short 10-minute walk away and the stunning Chester Cathedral only a bit over 1 km away, was so easily accessible to me as a city wanderer.

comfortable stay with room for improvement

The bed in the Deluxe Double Room was exceptionally comfortable. The courtyard's turtle ornament added a fun touch to the ambiance. the staff were generally polite and attentive.

The fire alarm incident was quite concerning.

Room decor was charming, but the bathroom facilities needed maintenance.

Though I thought my room was hosting a lumberjack convention—the bed creaked like a tree falling! Plus, the decor screamed ‘I’m charmingly outdated’.

This place suits me perfectly! It offers great amenities like free wi-fi, a welcoming bar area, and excellent in-room breakfast. I'll never forget how the staff assisted me with a hot drink when I felt cold. I highly recommend it for a city break.

The Queen At Chester Hotel, BW Premier Collection has beautiful Victorian decor, creating a charming atmosphere. Its central location made it easy for my friends and me to stroll around Chester, enhancing our overall experience during our stay.

Increased lift access for senior guests would be helpful.

The room was pretty comfy, especially the second one that we stayed in—it was well presented and cozy. First room was just okay. I really loved the quirky decor though. it was clean and peaceful, perfect for a good night's sleep. The only downside was the maintenance. some things could use a bit of fixing up. a nice spot to crash after exploring Chester.

Loved the stunning historical decor and character throughout the hotel! Enjoyed the cozy atmosphere in the bar, especially during cocktail hour. The location was perfect, right across from the station and a short walk to explore. Our room was clean, comfortable, and well-furnished, making for a delightful stay.

Felt to be welcomed, no complaints.

Friendly staff and a lovely breakfast, but the room felt cramped with too much furniture.

We loved exploring the beautiful city of Chester with our kids, and the hotel was perfectly located for it. The staff went above and beyond to accommodate our large family, and our kids enjoyed the extra treats left in our room. We felt truly welcomed!

In my wife’s opinion, the restaurant could be better organized for families. A dedicated family area would make dining out much easier.

The hotel has charming decor and a comfortable atmosphere, though it’s a bit noisy with thin walls. Staff were friendly and helpful, but there were maintenance oversights like an air conditioner issue and slow breakfast service. Overall, a nice stay with room for improvement.

Beautiful hotel, perfect location!

We had a fab stay! The decor's so charming, and the staff were super nice, helping us with everything. Breakfast was delish, especially the fresh pastries. Only thing was our executive room was a bit smaller than expected and the carpet could use an upgrade. a lovely experience that we really enjoyed!

Had an amazing stay! The breakfast was a delightful buffet, especially the pancakes. The room was spacious, and we even enjoyed a fantastic three-course dinner with live music.